Chapter 1493 - : Lu Mingliang’s Personal Performance
Chapter 1493: Lu Mingliang’s Personal Performance
Translator: Atlas Studios Editor: Atlas Studios
The express deliveryman was at a loss.
‘That was because Nie Yunsheng left in a rage. He did not care about him at all and did not tell him what to do.
Lu Mingliang’s words just now might have dissed Nie Yunsheng enough. It looked like he was standing on the opposite side. However, on closer inspection, one could feel that he was standing with the express deliveryman.
Nie Yunsheng slammed the table in anger and stood up. However, the express deliveryman was not angry. Instead, he felt that what Lu Mingliang said made sense and was quite cool.
Thus, the express deliveryman remained behind to hear what Lu Mingliang had to say.
Lu Mingliang said, “Just now, I said that customers realized that the box that was packaging the apples was damaged and the apples were lost. That’s why they complained. There’s no problem with that. The internet cafe took the initiative to buy a box of different types of apples to compensate customers.
If customers did not accept it and complained, there would be no problem.”
“However, this is obviously not the problem of the express delivery man.”
“That’s because express deliverymen cannot do much under such an unreasonable system.”
“Shengyun Express cut off a large number of express deliverymen in order to reduce costs, so that the express deliverymen at each site would maintain at the lowest level. Occasionally, when there were more goods, they would ask the express deliverymen to work overtime to send them. They would use
violent sorting to increase the sorting speed.”
“Therefore, the apples are rotten. Perhaps there is a problem with the sorting segment, or perhaps there was an accident during the transport process. Customers’ complaints also point to the unreasonable of the entire express delivery system. However, according to the rules of Shengyun Express, they
directly fined the express deliveryman in the final delivery segment. That is obviously unreasonable.”
“What can express deliverymen do when they see a box of rotten apples?”
“Many people complained that express deliverymen did not deliver to their doorsteps. However, the problem is that express deliverymen bring hundreds of express deliverymen in a car. They would have to work until 8 AM every day if they were to just throw them into the courier station. How could they
deliver them to their doorsteps one by one?”
“Therefore, under such circumstances, it is indeed a very helpless thing for express deliverymen to be fined. That is because express deliverymen do not have the ability to improve the entire logistics system.”
“The real problem is the entire system: Why should the entire logistics segment have a problem? Why should only the express deliverymen at the end be punished without giving a single cent to the customers? Why should consumers pay the express delivery fee and follow the rules but be guided by public
opinion and maliciously attacked?”
“Therefore, I think customers and express deliverymen should indeed understand each other. However, this understanding should not be based on ‘customers pinch their noses and endure the poor service quality while express deliverymen kneel down and beg for mercy without being fined’. Instead, it
should be because they realize that the other party has their difficulties and realize the true crux of the problem lies with the platform.”
“If we were at Upwind Logistics, this would not have happened.”
“First of all, we will not separate violently and mess up the packaging. Secondly, we ensured that the best delivery number of people at each station and even had a certain amount of redundancy. That was to ensure that the entire logistics system could operate smoothly if something went wrong. Lastly,
even if such an accident happened, it would be solved by the platform. The platform will go through the process to buy goods for customers or compensate them at the original price. These are the responsibilities of the platform. They will not be forced on the delivery men.”
“At this point, you should understand, right? Your enemy is not the other party. On the contrary, you should be on the same sid
The complainer nodded repeatedly. “Yes, that’s what I mean!”
“Actually, I already said that I’m not targeting the delivery guy, but the platform! I was emotional at that time because I was dissatisfied with the way the platform handled it. In the end, I was maliciously guided by public opinion. It became me looking down on, being overbearing, and bullying an ordinary
express deliveryman!”
“Te been scolded badly over the past two days. I’m really pissed off! However, it’s useless no matter how I explain. Many people just think that I’m a mean and cold-blooded person. I’m really speechless!”
The express deliveryman lowered his head and said with some guilt, “I’m sorry. Actually, I was wrong, At that time, I was afraid that I would not be fined. In a moment of desperation, I knelt down. I did not expect it to become a moral kidnapping, I did not expect it to bring you so much trouble…”
Lu Mingliang smiled. “It’s alright. The misunderstanding has been cleared.”
“This express delivery man doesn’t have to worry about not having a job. Come to Upwind Logistics. We are expanding our business. You are welcome to join us!”
“TIl also advertise here. Both delivery men and customers are welcome at Upwind Logistics! We’re expanding our business. We’ll try to spread our business to all second- and third-tier cities and cover the entire country!”
“On this basis, we promise two points: First, we will work hard to achieve service in any area and treat everyone equally. Second, within ten years, we will continue to subsidize and the delivery fees will not increase!”
“Alright, everyone, shake hands and take a photo. This matter will be over.”
The complainer and the delivery man shook hands warmly while Lu Mingliang placed his hand on it. The three of them smiled.
Click! The image froze.
At the same time, public opinion on the internet had exploded.
‘There was a heated discussion on the internet from the live-stream to the various forums!
The main problem this time was too entertaining!
At first, everyone heard that Nie Yunsheng had appeared to mediate. A lot of attention had already been paid to him.
After all, the ‘Shengyun Express Delivery Man knelt down’ incident had been a hot topic recently. It had been on the hot searches for a long time. Many people sympathized with the express delivery man and there was a lot of discussion online.
The delivery man and the complainant met again. It was a live-stream. Many people were paying attention to the follow-up of this matter.
There were people with darker hearts here. They wanted to take the opportunity to scold the complaints again. There were also some fake reviewers adding fuel to the fire to publicize. After all, this was a good opportunity for Shengyun Express to wash away the negative public relations. It was Nie
Yunsheng’s personal moment of glory.
This caused the live-stream to be very popular from the beginning.
However, when the live-stream started, the script was beyond everyone’s expectations!
He did not expect the person who came with the complaint to be the person-in-charge of Upwind Logistics, Lu Mingliang. He also did not expect that this meeting was not to mediate the conflict between the express deliverymen and the complaints. Instead, it had become a battlefield of public opinion
between Shengyun Express and Upwind Logistics!
Both sides exchanged verbal jabs, not giving in to each other.
Many viewers felt like they were grass on the fence. One moment, they felt that what Shengyun Express said made sense, and the next moment, they felt that what Lu Mingliang said made sense. For some reason, they felt like they were watching a debate.
However, in the end, Lu Mingliang won.
That was because Lu Mingliang had completely dismantled Nie Yunsheng’s tactics and removed his pants!
To the audience, it would be too much if they could not understand what was going on.
Many viewers also realized that they had been used as a gun by Shengyun Corporation because of their emotional state. They had become abusers.
In the end, Nie Yunsheng slammed the table and stood up in anger. He left a few harsh words that were not scary. The outcome of the battle between the two sides was actually very clear.
‘What was even more interesting was that after Lu Mingliang won, he helped Shengyun Corporation to solve the conflict between the express delivery man and the complaints!
What’s more, it was not a solution to cover up the conflict. Instead, it was to completely expose the conflict and put it on the table so that both sides could solve it sincerely.
‘The stage that Nie Yunsheng had arranged for himself had become Lu Mingliang’s personal show!
Lu Mingliang rushed into battle alone. He looked heroic as he fought one against three. He had Boss Pei’s charm.
Not only that, Lu Mingliang’s words were worth the netizens reading and reminiscing about.
“The conflict between the express deliveryman and the customer should be the conflict between the customer and the platform, the platform and the delivery man. However, the platform deliberately shaped itself as a middleman who did not have to take on any responsibilities and directed the conflict to
the customer and express deliveryman. That was why this farce happened!”
“Indeed, if Lu Mingliang had not appeared, we would have been able to guess the script for today: The complaints had no choice but to understand the delivery man because of the pressure of public opinion. In the future, the complaints would have to think twice before they complain. Many times, they
would choose to swallow their anger. Thus, customers would pinch their noses and accept worse services. The delivery man’s situation did not improve at all. He would still be fined if he should be punished. Only the platform would win twice!”
“Fortunately, Upwind Logistics is here!”
“What you said about the delivery made a lot of sense. The reason why Shengyun Express delivered so slowly was to pursue profits and reduce the number of deliverymen. That caused the service level to never improve! Do they have no money? Of course not. The profits are so high. They just don’t want to
do it!”
“It’s the same logic with the courier station. The key is not whether you want to deliver it to your doorstep or not, but whether you want to give it to customers! If I allow you not to deliver it to your doorstep, you can set it up at the courier station. Then, you can give me a discount on your delivery fee. If I
ask you to deliver it to my doorstep, you have to deliver it to my doorstep! Now, Shengyun Express is throwing it to the courier station without any reason. They don’t even care if I ask for it to be delivered to their doorstep. Isn’t that just a scam?”
“The part where the express delivery fee is cheap is also quite good. The express delivery fee is cheap because our country’s infrastructure is developed. The manpower cost is low and the demand for express delivery is strong. A few hundred express delivery services and a car can greatly reduce the cost.
This is not the credit of Shengyun Express! Not only that, Shengyun Express can further reduce the manpower cost by not giving the express deliverymen insurance and funds. It can also earn profits under this model. In the end, they used the reason that the express delivery fee is cheap to force
customers to accept the fact that the service is poor. It’s simply shameless!”
“Forget it, I will support Upwind Logistics unconditionally from today onwards! Anything that can be given by Upwind Logistics will be given by Upwind Logistics!”
“Thope that all the express deliverymen can also wipe their eyes and vote with their feet! If the express delivery companies are the same, they can’t do anything no matter where they jump. However, Upwind Logistics is obviously much better than other express delivery companies. Why are they still
suffering in other companies?”
“Yes! Use your legs to vote and support Upwind Logistics!”
“Speaking of which, Lu Mingliang is really daring. Can Upwind Logistics really keep their promises and not increase their delivery fees even after ten years?”
“I believe it because I believe in Boss Pei!”
“However, Tengda’s structure is a little ruthless. Lu Mingliang is the head of Upwind Logistics and the person-in-charge.. He only took the bonus? Whether he made money or not has nothing to do with him? This… no wonder Lu Mingliang gives people the feeling that he is completely different from Nie
Yunsheng even though they are both high-level executives!”