Chapter 390 The Baymardian DMC Phone Company
Within the large auditorium, Landon, Tim, and 2 other supervisors..... were all facing 350 engineers for this new project.
They had hired 200 new graduates, and had also contracted another 150 from within the construction company itself.
The 2 supervisors with them would be teaching the 200 new graduates from scratch.... while Landon and Tim would focus on teaching the contracted engineers-in-training.
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One should know that compared to the new undergraduates who hadn't been taught much about electricity, wave frequencies and so on... some of these contracted engineers had worked in producing the light bulbs, creating fridges, Walkie Talkies, Photocopier, and almost every electric powered device in Baymard.
So it was pretty safe to say that with them, they had gotten a pretty good handle on the basics.
Hence it was easier for Landon and Tim to just teach and show them what to do.
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It was going to take 3 months and a few days before their production site got constructed.
So Landon and Tim had come up with the perfect plan for every employee.
So for the first month of training, the new hires and the contracted ones would study separately..... since some had to start from the basics, while others did not.
And in the second month, he would assign each contracted engineer to at least 1 new recruit..... since the ratio was just 150:200.
Within this second training month, the new trainees would start practicals..... under the guidance of each contracted engineer, as well as Tim and the other 2 supervisors.
They connect the wires and try to come up with different connections with basic tools.
Essentially, he wanted them to be able to make signals using ordinary wires and even a coin just like how one would do if he was stranded in the wild with no phone.
And of course, with the help of these contracted engineers who had also worked on the Walkie Talkies for close to a year now..... since at least 1 contracted engineer would be guiding 1 new recruit, then wouldn't they be getting personal teachers each?
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Bottom line.... within the second month, they would be putting their knowledge into theory.
And on the 3rd month, they were to build their own telephone system..... as well as understand how dialling in numbers would send different electrical signals that needed to be converted, sent a 'Switch' and so on.
And when their new site got completed, then they would officially start production.
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As for the production site that was to be constructed... to put it simply, it would have 3 main sectors to it: Sector A, Sector B and Sector C.
Starting off with the last Sector (sector C), this region would be extremely large.... and would focus on manufacturing landlines, and in future cell phones and so on.
Sector B on the other hand, would be the main control region for fixed phones..... as well as cell phones.
This region would make sure that all calls could stay connected, and would also be in charge of ensuring signal connectivity and so on.
And finally, Sector A would just be for customer service, troubleshooting, and so on.
Of course... there would be small booths in the mall that would take customer Bill's, complaints and so on.
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So if a customer has a complaint, they could call these people, and their request would be noted down.
And with no computers available right now, it would take at most 14 business days for their matter to be properly handled.
For example, if one said that their landline didn't seem to be working..... after he or she had gone to the phone booths in the mall, or the branch office in District D.... they would put in their request for a phone technician to come over and take a look.
And from there, their names, time of compliant, availability for meeting a technician, and so on... would be put on a list and sent to the company within the lower region.
At this point, the company would take at most 3 days to send them a letter.... telling the customer when the technician would arrive to look at it.
3 days were needed because each branch outside the company would have it's own customer sheets as well.
So they had to organize, and make sure tag they solved everyone's issues on a 'first come first serve' basis.
And even at that, they had to also check all their technicians' schedules..... and pick out the right dates without overlapping or accidentally scheduling 1 technician for 2 customers at the same time.
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Anyway, after 3 days..... a letter would be sent out to the customer.
From there, the technician could come anywhere from the 4th day since they put in their request.... up till the 14th day.
For now, that was all they could do since they didn't have computers.
Of course the customer service representatives within the company's Sector A, also did online troubleshooting as well... for those who would be using the landlines and phones for the very first time.
Maybe some people didn't know how to dial properly, or what the different sounds that the phones produced were for.
Or maybe they just wanted to have their bill resent yo their address again.
But whatever their reasons were, these customer service representatives would do their very handle all them as swiftly as possible.
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And as for the installation of the phone wires all across Baymard..... of course, some of the engineers-in-training would do that alongside contracted constructed workers as well.
And that was how Landon wanted to construct the 'Baymardian DMC Phone Company'... where DMC stood for 'Development, Manufacturing \u0026 Customer care.'
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After giving a short briefing on the project and safety, as well as had everyone sign confidentiality agreements... Landon, Tim and the supervisors immediately divided the group as planned.
Both supervisors led the new recruits away to learn the basics..... while Tim and Landon led the contracted recruits to another work region as well.
With these contracted recruits, they had decided to just dive right into practical..... since these engineers had basic knowledge for the task.
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Now... it was time to make landlines.